Owner statements built by hand
It is the first of the month. Someone pulls bookings into a spreadsheet, works out each owner’s fee, and formats a report one property at a time.
For property management companies
The systems behind a vacation rental management company, set up for yours.
We built the systems behind BookedMore, the vacation rental management company we run: an owner portal, owner reports and fee invoices, guest messaging and an operations dashboard. We set up the same pieces for your portfolio, around the software you already use.
Long-term residential and vacation rental managers. We scope the build to how your company runs, on a call.
Where the hours go
Four things that eat a manager’s week
These are examples, not your numbers.
Requests spread across inboxes
A guest reports a broken lock by message. A tenant emails about a leak. The note lands in one person’s inbox and nobody else sees it.
The lead that rang out
A prospective owner calls while the team is at a turnover. No one picks up, and they ring the next management company on the list.
“Any update on my property?”
Owners who cannot see their own bookings and costs ask by phone and text. Each question pulls someone off real work.
How it works
Look. Build. Hand over.
We start from how your company runs today, not from a template.
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01 · look
A call about your portfolio
We learn which software you use, how statements and requests are handled today, and where the hours go.
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02 · build
We set it up
The pieces you choose go in around your current tools. A person on your team approves anything that reaches an owner or a guest.
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03 · hand over
Your team runs it
You get a dashboard your staff works from every day, and we stay on to support it.
What we run for our own rentals
The same pieces, for your portfolio
Each of these is in use in our own vacation rental management business.
- Owner portal Owners sign in to see their calendar, reservations with a cost breakdown for each booking, invoices, maintenance and turnovers, and can message the team.
- Owner reports and fee invoices A monthly performance report is generated for each owner and emailed as a PDF once your team has reviewed it. Management-fee invoices are calculated from each property’s fee rate and sent with a payment link.
- Guest messaging Replies are drafted from what you know about each property. Routine questions can go out on their own; anything unusual or sensitive goes to a person first.
- Maintenance tracker Problems that guests mention in messages and reviews are logged in one place, with a status from open to resolved, so nothing lives in one person’s inbox.
- Operations dashboard One page for your team: messages waiting, what was sent automatically, escalations and issues across every property.
- Turnover coordination Cleaner calendars that stay in sync with bookings, and a check that a property is ready before an early check-in is offered.
Calls that go unanswered. The same Missed-Call Rescue text-back we set up for service shops can cover your office line: between 8am and 8pm, a missed caller gets a text from your company within seconds. First installs start in November.
Long-term residential? The owner reports and maintenance tracking can be scoped for a long-term portfolio. We scope the build to your property types on the call.
Work we have shipped
Built, running, and checkable
- BookedMore The vacation rental management company we run operates on systems we built: an owner portal, monthly owner reports, management-fee invoices calculated from each property’s rate, guest-message drafts, a maintenance tracker and one dashboard for the team.
- Clover & Crumb For this local bakery we moved the website to new hosting, added a full menu and pricing section with product photos, and made the Facebook follow button easy to find for older customers.
- Job search assistant A tool we built that finds new openings every morning, ranks them, drafts a tailored resume and cover letter for each, and emails a daily shortlist.
Questions
Questions property managers ask
Do I have to switch property management software?
No. We work around the tools you already use. The call is where we confirm what connects and what does not.
Will guests or owners get messages I have not seen?
A person on your team approves the wording of anything that reaches a guest or an owner. Where routine replies are set to go out on their own, that is a rule you choose, and anything unusual goes to your team first.
What does it cost?
Property management builds are priced per company in writing, after the call, because the scope depends on your portfolio and tools. We say the range on the call.
Can I see it first?
Yes. Open the live demo, or book a call and we will walk through it with your use case.
See how it would run for your portfolio
A short call about how your company handles statements, requests and owner questions today. No obligation, nothing to sign.