“Where’s my load?”
A customer calls dispatch for an update. Dispatch calls the driver, calls the customer back, and does it again an hour later for the next one.
For logistics, trucking and freight companies
The systems a freight company runs on, built around the software you already use.
Backed Systems sets up the pieces a carrier, broker or 3PL runs on: a CRM for shippers and quotes, the automations that send status updates and chase paperwork, AI assistants that sort, draft and summarise the repetitive work, a dashboard for dispatch and billing, and connections to the TMS and accounting software you already use. A person on your team approves anything that reaches a customer.
Carriers, brokers, 3PLs and courier companies. We scope the build to how your operation runs, on a call.
Where the hours go
Four things that eat an operation’s week
These are examples, not your numbers.
Quotes rebuilt from scratch
A rate request comes in by email. Someone digs out the last quote for that lane, recalculates it, and types it into a reply. The lane has been quoted a dozen times before.
Paperwork chased after delivery
The load is delivered but the invoice waits on a signed proof of delivery that is in a driver’s cab, a photo on a phone or a fax tray.
Updates typed by hand
Pickup confirmed, in transit, delivered. Each one is a text to the driver and an email to the customer, written one at a time.
How it works
Look. Build. Hand over.
We start from how your company runs today, not from a template.
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01 · look
A call about your operation
We learn which software you use, how quotes, updates and paperwork are handled today, and where the hours go.
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02 · build
We set it up
The pieces you choose go in around your current tools. A person on your team approves anything that reaches a customer.
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03 · hand over
Your team runs it
You get a dashboard dispatch and billing work from every day, and we stay on to support it.
What we build
The pieces, scoped to your operation
Your build lists exactly which of these you get. Each goes in around the software you already use.
- Your own CRM Every shipper, broker contact, lane and quote in one place, with stages that match how your company wins and keeps freight.
- Status and paperwork automations Pickup, in-transit and delivered updates to customers, proof-of-delivery and document reminders to drivers, and invoice reminders, sent on the schedule you set, in wording you approve.
- Assistants that each do one job Sort the inbox overnight so dispatch starts on the urgent ones, draft quote replies from your own rate history for a person to approve, and summarise a customer’s thread before a call. None of them answers your phone.
- Dispatch and billing dashboard One page for the team: loads waiting on documents, quotes open, updates sent, exceptions that need a person.
- Connections to the tools you already use Your TMS, dispatch, tracking and accounting software, so nobody types the same thing twice. Exactly what we can read and write is confirmed in writing before anything goes in.
- Your accounts, your data You own your data and your accounts. We’re added as a user and never ask for passwords.
Drivers on the road. Anything that reaches a driver is kept short and sent at times you set. The rules for what goes out automatically and what waits for dispatch are yours.
Tool names are named as examples only and belong to their owners; we’re not partnered with or endorsed by them.
Work we have shipped
Built, running, and checkable
- BookedMore The vacation rental management company we run operates on systems we built: an owner portal, monthly owner reports, management-fee invoices calculated from each property’s rate, guest-message drafts, a maintenance tracker and one dashboard for the team.
- Clover & Crumb For this local bakery we moved the website to faster hosting, added a full menu and pricing section with product photos, and made the Facebook follow button easy to find for older customers.
- Job search assistant A tool we built that finds new openings every morning, ranks them, drafts a tailored resume and cover letter for each, and emails a daily shortlist.
Questions
Questions freight companies ask
Do I have to switch TMS or dispatch software?
No. We work around the tools you already use. The call is where we confirm what connects and what does not.
Will customers or drivers get messages I have not seen?
A person on your team approves the wording of anything that reaches a customer or a driver. Where routine updates are set to go out on their own, that is a rule you choose, and anything unusual goes to your team first.
What does it cost?
Builds are priced per company in writing, after the call, because the scope depends on your operation and tools. We say the range on the call.
Can I see it first?
Yes. Open the live demo, or book a call and we will walk through it with your use case.
See how it would run for your operation
A short call about how your company handles quotes, updates and paperwork today. No obligation, nothing to sign.